LaneScope

Support

How can we help?

Most questions are answered below. If yours isn't, email us. We read every message.

The quickest way to write is Settings › Contact Support in the app: it fills in your app version and iOS version for us. If a throw was measured wrong, tell us which session and shot, and roughly what happened.

Setting up the tripod

Where it goes

  1. Behind the approach, level with the end of the ball return.

  2. Between your lane and the next one, on the side of your bowling hand, so you never block it. The bowler walks up the other side.

  3. Legs fully out, four feet (1.2 m) or higher. Taller is better: the higher the camera, the less the bowler blocks it.

  4. The phone level, turned until the foul line runs straight across the screen.

  5. The whole lane in view, from the foul line to the pins.

The side comes from your Default Bowling Hand in Settings. Bowling in a group? Put it on the side most of you throw from.

Setting up the lane

  1. Start a session on the Track tab. The app finds the lane, checks the spot, and zooms in.

  2. If it outlines the wrong lane, tap yours.

  3. Each check turns green as the camera gets there: behind the approach, between lanes, height, level, and the whole lane in view.

  4. Once it's set, leave the phone alone. If it's knocked, the app says so; put it back and re-align.

Questions

What do I need?

An iPhone, a phone tripod that reaches about four feet (1.2 m), and a bowling lane. Nothing goes on the ball or the lane. Want a look first? Tap Try a Sample Session on the Sessions tab to explore with made-up throws. Sample sessions are left out of your stats.

Tips for a good lane setup
  • The outline should sit on the gutter edges, from the foul line to the head pin, with the arrows on the arrows.
  • Let the app find the corners if it can. Found corners are looked for again in every throw's clip, so the lane still lines up if the camera turns a little. Corners placed by hand are usually less accurate.
  • If you do place corners by hand, zoom in first, then press and slide until the crosshair in the magnifier sits on the corner.
  • Make sure the tripod is steady and nobody will lean on it. Height helps more than anything else.
Why wasn't a throw saved?
  • The phone moved. If the tripod was knocked, the lane outline no longer matches the lane and throws stop being saved until you re-align. The app shows a banner when this happens.
  • No ball was seen. If the app can't find a ball rolling down your lane in a clip, it doesn't keep it, so people walking past or a pinsetter cycling don't fill your session with empty throws. You can undo this right away from the notice if it was wrong.
  • The ball was hidden. If the bowler or someone else stood between the camera and the lane for most of the throw, there's not enough to measure. A taller tripod position fixes most of this.
  • The clip couldn't be measured. Very dim lanes, glare, or light shows projected on the lane can stop a clip from being measured. The app tells you when this happens.

Something else? Email us with the session and roughly when the throw was.

Why is there no rev rate on some throws?

Rev rate is read by following markings on the ball as it turns. A ball that looks the same from every side, like a plain solid colour or a very dark ball, has nothing to count the turns by. Two fixes:

  • Put a strip of bright tape on the ball, about an inch wide, away from the finger holes. Remove it before league or tournament play.
  • Use a ball with more markings, such as a pearl, a swirl or a big logo.

Rev rate is also read most reliably at 120 fps, the default. At 60 fps (Settings) the spin can't always be counted for sure. Rev rate is part of Pro.

How much space do clips take? What is compression?

Each throw keeps a short video clip so you can replay it. Two settings in Settings › Clip Storage keep this in check:

  • Limit Clip Storage (on by default, 4 GB, adjustable from 1 to 64 GB) removes your oldest clips once the limit is reached. You're warned before it gets there, and the session you're bowling is never removed while you bowl. The measurements and lines stay; only the video goes.
  • Compress Clips re-saves clips at 60 fps in HEVC, about five times smaller. Choose Off, After 7 Days (the default) or Right Away. Clips are only compressed after they've been measured, so your numbers don't change.

To keep a session's video for good, export it (below). To keep one throw, use Save Video on its replay.

How do I back up or move my sessions to a new phone?

Go to Settings › Export All Sessions. It makes one folder with every session that you can save to Files, iCloud Drive or a computer. Turn on Include Clips to bring the video along (larger, and it takes a while); without it, the export holds stats, lines and thumbnails and is a few megabytes.

To bring it back, on the same phone or a new one, tap Import on the Sessions tab and pick the folder. Sessions already on the phone are updated, not doubled. You can also export a single session from its menu.

Your iPhone's own backup (iCloud or computer) includes your sessions and measurements but not the video clips, which are too large for it. LaneScope has no account or server, so we can't restore anything for you: export is the way to keep your video safe.

How do I restore my Pro subscription?

Pro is tied to your Apple ID, not to an account with us, and normally appears on every iPhone signed in to the same Apple ID by itself. If it doesn't, open Settings › Restore Purchases in the app. Make sure you're signed in to the App Store with the Apple ID you subscribed with.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions, choose LaneScope, and tap Cancel Subscription. You can also get there from Settings › Manage Subscription inside LaneScope.

Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Pro until the end of the period you've paid for. If you cancel during the free trial, you won't be charged. For refunds, use Apple's Report a Problem page; we can't issue refunds ourselves.

How accurate are the measurements?

They're measured from video, so they're estimates. Accuracy depends most on the tripod spot, the lane setup and the lighting. Treat them as a guide for practice, not as official numbers.

Does LaneScope collect my data?

No. There's no account, no analytics and no tracking, and your videos and measurements stay on your phone. Read the Privacy Policy.